Sometimes when we’re talking to people something just doesn’t seem right. They’re looking at you the wrong way, they stand in an odd way or they just seem really nervous for no apparent reason. This makes us feel pretty uncomfortable. It does show the power of body language in verbal communication. Here are 5 pointers on how to use body language effectively.
Posture is one of those things that determines how people view you. It even determines how people are going to act towards you. If you stand there with clenched fists chances are people are going to avoid you because they think you’re angry.
What does good body language look like you ask? If you’ve got good posture you should be able to draw a straight line from your earlobe to your shoulders all the way down to your hips. Good posture is just standing straight, chin up, stomach in. That’s all.
This is really easy to practice Just stand in front of the mirror and try keeping your posture as straight as possible. Keep your shoulders and arms relaxed and your chin up. You’ll ooze confidence when you do this.
Eye contact is the most important thing you could do when your face-to face with a customer. It shows and commands respect, clears up a big part of the communication and it makes it easier for you two to connect. If there’s one skill you should master in customer service, it’s this one.
Good eye contact means you are looking people straight in the eye when they are talking. Don’t stare, look away about every 5-8 seconds. Read the article about eye contact for more information.