The customer went completely berserk when he saw it. He had spent months copying the layout of the store in his basement and now we’ve changed it all. Did we know about this? Absolutely not. Were we surprised? You bet we were. Did we think this was weird? Yes, we definitely did.
The manager came down and kicked him out. It wasn’t a pretty sight. He was going to call the big guys for sure but we couldn’t let him go on like this. Sometimes you have to draw the line and let people know enough is enough.
Another day , Another customer service skill. When you have to do customer service one of the skills you are going to use the most is listening, listening to customers and listening to people in other departments. You are trying to figure out what the best way is to help them or to solve a […]
Social skills are some of the most important customer service skills. You’re in the business of being social, finding out what problems customers have and meeting peoples’ needs. What do you do when you’re an introvert? Don’t go into anything related with customers? That excludes about 80% of the jobs out there. Even if you […]
The article that you are about to read should be a given for most people. It’s one of the basic things of being a good company, or person. However, some businesses don’t really take this too seriously and screw over their customers for a wad of cash. Selling vs helping A lot of companies are […]
At one point in time your going to encounter a situation were your customer service fails. It’s normal, nobody’s perfect. What happens when you lose a customer and how much does it actually cost? Find out below. You’re not only losing money. The most obvious thing that happens is you lose money. The client stops […]
You only get one chance to make a good first impression. If you screw it up you need 7 good impressions to make up for that one bad one. So you might as well do it properly the first time. Some of these don’t apply if your on the phone all the time. It’s good […]
When people think of building a brand they usually think about advertising, PR and other fancy ways to promote your company. They seldom look at their customer service to communicate who they are. Here are three ways how customer service can make or break your brand.
Customer service is mostly situated around customers. The big thing most managers leave out ( or don’t really care about) is their employees. However, your employees are the ones who have to actually do it. If they’re not happy do you really think the customer is going to get the best service possible?
To communicate in a strong way we need to have good body language, good eye contact and a strong voice. We went over the first two. In this article I’m going to explain to you how to use your voice properly. Training your voice takes some time and discipline, but the rewards you get outweigh […]